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Australia

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FAQ

Selecting stone

Purchaser has the option of selecting from a range of marble patterns prior to manufacturing. We will ensure we provide photos of the best marble colour and patterns available and even work with the purchaser on exactly which parts of a marble slab will be used for their furniture.

Delivery & installation

Delivery varies accordingly to your country – city – location. Also depends on the number and size of the furniture purchased with Casablanca Furniture. Prior to purchasing please enquire about full delivery costs.

White glove service is available upon request.

Payment

A 50% deposit is required upon order placement with balance payable prior to delivery. We accept payment by way of credit card, cheque or direct debit.

Lead time

Approximately 8 weeks lead time commences upon client sign off and receipt of 50% deposit unless otherwise specified.

Pricing

Any written quotations are valid for a period of 30 days from the issue date.
These are exclusive of your local tax and tariffs. Our prices are not inclusive of delivery.

Manufacturer warranty

All our products are covered by a 24 month warranty period for any manufacturing defects. All goods are hand made and quality checked multiple times prior to packing and shipping. Goods are then again checked upon site delivery and installation.

Cancel and refund of order

All products are custom hand made to order. Each product has its unique marble top. Prior to manufacturing detailed discussions are had with the purchaser in terms of colour and stone selection. Therefore, we do not accept cancellations of refunds for reasons of change of mind or dislike.

Bespoke custom designs

We do offer services for bespoke custom designed furniture. We will help design, test and manufacture your unique ideas (or ours) and ensure exclusivity so that no one else in the world will have your designer piece.